Saniderm’s Shipping and Return Policy
Orders must be placed before 12:00 p.m. MST on regular business days to provide the best chance of meeting the carriers estimated shipping times.
All orders placed after 12:00 p.m. MST on regular business days and all orders placed on weekends or holidays may require an additional 1-2 full business days for processing. Please select shipping options accordingly. Saniderm is not responsible for any shipping delays that arise from the 3rd party carrier services selected.
If you are not satisfied with your purchase from Saniderm for any reason, you have forty-five (45) days from the date of purchase to request a refund or replacement.
The process to qualify for a refund or replacement, is as follows:
- Contact the Saniderm customer service team within forty-five (45) days of your purchase date. The customer service team can be emailed at [email protected] In the message please provide your name, phone number, the product ordered, your order number and the lot number from your Saniderm product.
- Once a refund/replacement request has been submitted to Saniderm, the Saniderm customer Service team will respond within 3 business days and provide an RMA# (Return Merchandise Authorization Number). This number must be visibly displayed on the outside of the return package AND on the printed receipt of purchase you received when you purchased the product being returned. Packages sent to us without an RMA number will not be eligible for a refund. We do not refund the cost of shipping returned products.
- In order for your return to be accepted, you must ship back all of the unused portion of the product along with the RMA number visibly marked on the outside of the package AND on the receipt/proof of purchase. If you have lost the email you received with the proof of purchase, please let us know via email or phone and we will resend it to you.
- We strongly recommend returning packages via certified mail with a tracking number. We are not responsible for returns that are lost.
- Any unused product must be returned to Saniderm at the following address:
925 W 100 N Suite D&E
North Salt Lake, UT 84054
Once the returned product is received by Saniderm a refund will be issued to the source where the payment originated within 3-5 business days. The time frame in which the payment will be received may be longer depending on your financial institution.
GUARANTEE TERMS & CONDITIONS:
Shipping and handling charges are not refundable unless Saniderm determines that the product delivered was different than the product ordered, or if the product was received in an unusable condition.
If you return product to Saniderm without contacting customer service prior to the return and receiving an RMA#, Saniderm retains the right to either refuse delivery of such return or refuse replacement or refund.
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